Communicating at Work ISE

Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery

1. Communicating at Work

2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Omnicom Marketing

3. Listening

4. Verbal and Nonverbal Messages

5. Interpersonal Skills and Success

6. Principles of Interviewing Part Three: Working in Groups Strategic Case: Museum of Springfield

7. Leading and Working in Teams

8. Effective Meetings Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports

9. Type of Business Presentations and Their Audiences

10. Developing and Organizing the Presentation

11. Supporting the Presentation

12. Delivering the Presentation

Appendix I. Employment-Seeking Materials

Appendix II. Business Writing

Appendix III. Problem-Solving Communication

Appendix IV. Sample Presentations

Appendix V. Crisis

In today's fast-paced and often overwhelming professional landscape, Communicating at Work reminds students that practical communication skills and competencies are essential to finding success in the business world. This well-respected title provides real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, use AI responsibly, develop effective career portfolios, and enhance their business writing and speaking skills.