Connect Online Access for Managing Operations Across the Supply Chain

4th Edition
1260242463 · 9781260242461
180 Day
S$46.87

Receive instant access to McGraw Hill Connect®, a comprehensive online learning platform:

  • eBook, homework and adaptive assignments, and study tools
  • Download the free ReadAnywhere App for offline access to your eBook


Note: Connect can only be used if assigned by your instructor.

> Learn more about Connect®

Table of Contents


Ch. 1 Introduction to Managing Operations Across the Supply Chain
Ch. 2 Operations and Supply Chain Strategy
Ch. 3 Managing Processes and Capacity
Ch. 3a Process Mapping and Analysis
Ch. 4 Product/Process Innovation
Ch. 5 Manufacturing and Service Process Structures
Ch. 6 Managing Quality
Ch. 6a Quality Improvement Tools
Ch. 7 Managing Inventories
Ch. 8 Lean Systems
Ch. 9 Customer Service Management 
Ch. 10 Sourcing and Supply Management
Ch. 11 Logistics Management
Ch. 12 Demand Planning: Forecasting and Demand Management
Ch. 13 Sales and Operations Planning
Ch. 14 Materials and Resource Requirements Planning
Ch. 15 Project Management
Ch. 15a Advanced Methods for Project Scheduling
Ch. 16 Sustainable Operations Management – Preparing for the Future