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McGraw Hill's Customer Self Service portal (CSS) is an online tool which provides our Booksellers:

• Real-time information and 24/7
• Information specific to their account (price and discount)
• Accurate stock information
• Immediate order processing and acknowledgement
• Order Enquiry: Review the details of any of your orders, whether dispatched or on back order. Also gives you the option to view and print copies of any of your invoices
• Catalogue browse and bibliographical information
• Access: You can request multiple access as you want, i.e. if you have 4 people who do ordering and order enquiries, we can set up 4 accesses.

To view our complete policy for returns and damaged goods relating to print books, packages, kits and multimedia, please visit the Bookseller Return and Damage Policy page.

This policy applies to print books, packages, kits and multimedia. All other products are non-returnable unless otherwise noted, for more information, view our full Bookseller Terms and Conditions.