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Customer Relationship Management

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  • Higher Education

    Customer Service Skills for Success ISE

    8th Edition By Robert W. Lucas © 2023 | Published: March 1, 2022
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    Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and…

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